The National Payments Corporation of India (NPCI) has introduced new updated rules for those looking to use RuPay Exclusive airport lounge access through their RuPay credit cards. Cardholders will be able to enjoy this benefit based on their spending levels, and it will be effective from January 1, 2025.

This update came up when several banks were reducing lounge access perks. Consequently, RuPay opened its first Exclusive Lounge at Terminal 3 of Indira Gandhi International Airport in New Delhi. Located near Boarding Gate 41 at Departure Pier 11, which offers a premium experience for RuPay credit card holders. This will also include a wide range of food and beverages, as well as entertainment options for travelers.

In a circular dated October 18, 2024, NPCI said, “RuPay has set up an Exclusive Lounge at T3 departure terminal of Indira Gandhi International (IGI) Airport. This is the first exclusive lounge of RuPay at Departure Pier (DP) 11, T3D, near Boarding Gate number 41 domestic departures, IGI Airport.”

“RuPay Exclusive lounge offers a wide spread of food, drinks and entertainment that differentiates it from other lounges in T3 Departure at IGI Airport. RuPay exclusive lounge promises pleasant stay, excellent spread of menu and first of its kind entertainment experience for their patrons,” it added.

Tier-based access for RuPay Exclusive Airport Lounge

The new guidelines restrict RuPay exclusive airport lounge access to select cardholders with Platinum, Select, or higher variants. Additionally, eligibility will depend on spending patterns, monitored through the RuPay Benefit Management System (RBMS). The spending tiers to access the exclusive RuPay lounge are as follows:

Note: A quarter is defined as a calendar quarter, and all complimentary lounge visits will reset at the end of each period.

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Therefore, member banks and card issuers will update the list of eligible RuPay credit card holders every quarter. This will ensure that only those who meet the spending requirements can access the exclusive airport lounges.

FAQs

1. What are the new NPCI rules for RuPay cardholders?

NPCI has introduced tier-based airport lounge access for select RuPay cardholders. Access will now depend on the card tier (Classic, Platinum, Select, etc.) and usage patterns.

2. Which RuPay cardholders are eligible for lounge access?

Eligibility is based on the card tier. Premium RuPay cardholders (Platinum, Select, and above) will have priority access, while Classic cardholders may have limited or no access.

3. How does the tier-based system work?

The tier-based system categorizes cardholders into groups (e.g., Classic, Platinum, Select) based on their card type and spending. Higher-tier cardholders enjoy more lounge access benefits.

4. Will existing lounge access benefits change?

Yes, existing benefits may change. Cardholders should check their card’s updated terms and conditions to understand their new lounge access privileges.

5. Are there any fees for lounge access under the new rules?

Some cardholders may need to pay a fee for lounge access, depending on their card tier and usage. Premium cardholders may continue to enjoy free access.

6. How can I check my RuPay card’s tier and lounge access eligibility?

You can check your card’s tier and lounge access eligibility by logging into your card’s mobile app, visiting the issuer’s website, or contacting customer support.

7. Will these rules apply to all RuPay cards?

Yes, the new rules will apply to all RuPay cards, but the specific benefits will vary based on the card tier and issuer.

8. Can I upgrade my RuPay card to a higher tier for better lounge access?

Yes, you can request an upgrade to a higher-tier RuPay card from your card issuer, subject to eligibility and approval.

9. When will these new rules come into effect?

The new tier-based lounge access rules are expected to roll out soon. Cardholders will be notified by their card issuer about the exact implementation date.

10. What should I do if I face issues with lounge access under the new rules?

If you face any issues, contact your card issuer’s customer support or the NPCI helpline for assistance. Ensure you carry your card and relevant documents for verification.

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