SENT MONEY TO WRONG PERSON VIA UPI?

Don’t waste time, read how to get it back.

Written by Prince Kumar

Photo Credit: Pexels

WRONG UPI TRANSACTIONS

Wrong UPI transactions due to error while entering details is a ‘not so rare’ mistake. It’s actually possible to get your money back if you act in time. Know what all you can  do Photo Credit: NPCI & Pexels

STEP 1: TRY TO TALK IT OUT

If possible, try to connect with the person who has received the money by mistake. If this works out, great. But if it doesn’t, then we need to… Photo Credit: Pexels

STEP 2: CALL YOUR BANK

Contact your bank’s customer care at earliest and file a complaint by conveying all the details of this incident, and request a refund against the same. Photo Credit : Pexels 

STEP 2: CONTINUED

They shall register your complaint, and don’t forget to get the complaint number from them. If all the details you shared are timely and correct, then the bank should be processing a refund soon.  Photo Credit: Pexels

IF YOU DO NOT GET YOUR MONEY BACK 

But, if somehow 30 days pass by and you haven’t had a satisfactory response, or any response in that case, then you’ll have to… Photo Credit: Pexels

STEP 3: REACH OUT TO RBI

After no satisfactory resolution within 30 days, you’ll need to file a complaint with the RBI Ombudsman. Here, you’ll have to share all the details of the wrong transaction, the complaint you filed with the bank, your contact details, etc.  Photo Credit: RBI

STEP 3: CONTINUED

Once you submit your complaint to the RBI, you’ll get a complaint number which would allow you to track the resolution process. Photo Credit: Pexels

IN NUT SHELL

Mistakes happen, and accidentally sending money to the wrong UPI address is more common than you might think. While it can be stressful, it's possible to get your money back if you act quickly. Photo Credit: Unsplash